Privacy Policy

We may collect information that you provide directly when you use our services or contact us, including:

• Full name.
• Email address.
• Telephone or WhatsApp number.
• Intended field or area of study.
• Approximate study budget.
• Intended study start time.
• Preferences relating to destination, university, or study programme.
• Academic information or documents that you choose to provide when requesting admission or application support.
• Any other information you voluntarily provide when communicating with us.

We may also collect certain technical and usage information when you visit our website, such as your IP address, device and browser type, operating system, pages visited, referral source, interaction data, advertising identifiers, cookies, and similar technologies where applicable.

We may obtain your information through several channels, including:

• The Edubrink website and forms available on it.
• Meta Lead Ads or Instant Forms on Facebook and Instagram.
• Direct communication with us by email, telephone, WhatsApp, or social media.
• Consultation, support, admission, or application requests.
• Analytics, measurement, and website technologies where implemented.

When you use a form provided by Meta or another third-party platform, that platform may also process certain information under its own privacy policy.

We may use the information we collect to:

• Respond to your enquiries and communicate with you about your request.
• Provide information and guidance about studying abroad.
• Help you discover and compare universities and study programmes that may suit your interests and budget.
• Follow up on your interest in a particular service, programme, or study destination.
• Manage prospective student relationships and enquiries.
• Support admission or application processes when you ask us to do so.
• Send information about Edubrink services or study opportunities that may be relevant to your interests, where permitted by law.
• Improve our website, services, and user experience.
• Measure and analyse advertising performance and traffic sources.
• Protect our services, prevent misuse, and maintain system security.
• Comply with legal and regulatory obligations where applicable.

We will not use your personal data in a manner that is materially incompatible with the purposes for which it was collected unless we have an appropriate legal basis or consent to do so.

If you ask Edubrink to assist you with an application or admission process, we may share the information reasonably necessary with the university, educational institution, admissions body, or relevant education provider that you have selected or agreed to apply to.

We only share information that is reasonably necessary to provide the requested service. Once information is shared with an external institution, its own privacy practices may also apply.

We may use trusted third-party service providers to help us operate our website, manage communications and data, and provide our services. These may include, where applicable:

• Meta, including Facebook and Instagram, for advertising and lead generation.
• HubSpot for customer relationship management, lead management, and communications.
• Website hosting and technical infrastructure providers.
• Email and communications providers.
• Analytics, performance measurement, and marketing attribution tools.
• Other technical or professional service providers reasonably necessary to operate our business.

We may also process or disclose personal data where necessary to comply with a legal obligation, protect the rights of Edubrink or its users, or prevent fraud, abuse, or misuse.

Edubrink does not sell your personal data to advertisers or other third parties for their own independent advertising purposes.

We may contact you by email, telephone, WhatsApp, or other communication channels regarding your enquiry, services you requested, or study opportunities and information that may be relevant to your interests.

Where applicable law requires consent for marketing communications, we will rely on your consent. You may ask us to stop sending marketing communications at any time by contacting us or by using an unsubscribe option where available.

We may continue to send service-related or transactional communications that are necessary in connection with an active request or service, even if you opt out of marketing communications.

Edubrink may use cookies and similar technologies to support website functionality, understand how the website is used, improve the user experience, and measure the performance of content and marketing campaigns.

These technologies may be used for purposes including:

• Essential website functionality.
• Analytics and usage measurement.
• Remembering certain preferences.
• Identifying referral and traffic sources.
• Measuring advertising and marketing effectiveness.

The tools and technologies we use may change over time. Where applicable law requires consent for certain cookies or similar technologies, we will request that consent as appropriate.

Depending on the nature of the information, your location, and the applicable law, we may process personal data on one or more of the following bases:

• Your consent.
• Taking steps at your request to provide a service or perform an agreement with you.
• Edubrink's legitimate interests, such as operating and improving our services, protecting the platform, and measuring performance, provided those interests do not override your fundamental rights.
• Compliance with legal or regulatory obligations.

We retain personal data only for as long as is reasonably necessary for the purposes described in this Policy, including providing requested services, maintaining appropriate records, resolving disputes, protecting our rights, and complying with legal obligations.

Retention periods may vary depending on the type of information, the nature of your relationship with Edubrink, the purpose of processing, and any relevant legal requirements.

Some service providers, universities, or other organisations we work with may operate in countries other than the country in which you are located. As a result, your information may be processed or transferred across international borders.

Where applicable, we seek to use appropriate safeguards to protect personal data in accordance with relevant legal requirements, including suitable contractual or organisational measures where required.

We use reasonable technical and organisational measures designed to protect personal data against unauthorised access, use, alteration, disclosure, or loss.

However, no method of transmitting or storing information over the internet can be guaranteed to be completely secure, and we therefore cannot provide an absolute guarantee of information security.

Depending on the applicable law and your location, you may have certain rights in relation to your personal data, including the right to:

• Request information about or access to the personal data we hold about you.
• Request correction of inaccurate data or completion of incomplete data.
• Request deletion of your personal data where permitted by law.
• Request restriction of certain processing activities.
• Object to certain processing activities, including direct marketing in some circumstances.
• Withdraw consent where processing is based on consent.
• Request a copy or transfer of your personal data where such a right is available under applicable law.

We may need to verify your identity before fulfilling certain requests in order to protect your information and privacy.

Some Edubrink users may be students who have not yet reached the age at which they can independently consent to the processing of their personal data under applicable law.

If you are below the legally required age, your personal data should be provided and our services should be used with the involvement or consent of a parent or legal guardian where required by applicable law.

The Edubrink website may contain links to university websites, educational institutions, platforms, or other third-party services. Edubrink does not control the privacy practices of those third parties, and information you provide directly to them is subject to their own privacy policies.

We recommend reviewing the privacy policy of any external website or service before providing personal information to it.

We may update this Privacy Policy from time to time to reflect changes in our services, technologies, practices, or legal and regulatory requirements.

The most current version of the Privacy Policy will be published on the Edubrink website. We encourage you to review this page periodically for material updates.

If you have any questions about this Privacy Policy or would like to make a request relating to your personal data, you can contact us at: